Non Discrimination Notice
Non Discrimination Notice of Horizon Hospice & Palliative Care
Horizon Hospice and Palliative Care complies with applicable Federal Civil Rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Horizon Hospice and Palliative Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Horizon Hospice and Palliative Care provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified Sign Language Interpreters
Written information in other formats (large print, audio, accessible electronics formats, other formats)
Provides free language services to people whose primary language is not English, such as: Qualified interpreters, information written in other languages.
If you need these services, contact Loren Guske at 509 489-4581.
If you believe that Horizon Hospice and Palliative Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Loren Guske, Administrator
123 W Cascade Way, Ste. A
Spokane WA, 99208
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Loren Guske, Administrator is available to help you.
You can also file a Civil Rights complaint with the U.S.Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/orc/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800=537-7697 (TTD)
Complaint forms are available at: http://hhs.gov/ocr/office/file/index.html.
To read in other languages: Download file here
You have the right to choose the best hospice care provider for your loved one